shipping policy
What is the delivery time?
The delivery time consists of two phases:
-
Processing Time
Within 1–3 business days after placing the order, it is checked, approved, and packaged. After that, the package is prepared for shipment. -
Shipping Time
Switzerland: 5–10 business days
Shipping is handled by Swiss Post.
All shipping times exclude possible customs delays. During busy periods such as Christmas, Black Friday, and New Year, deliveries may take longer.
What are the shipping costs?
We offer free premium shipping. This includes insurance in case of theft, loss, or damage to the package.
Where is my package?
After shipment, the customer will receive an email with a tracking number.
The order can be tracked via the tracking page on our website. To do this, click on “Track Your Order” in the main menu.
For logistical reasons, orders may be shipped in multiple packages.
My tracking number is not working
It can take up to 5 business days for tracking information to be updated. If the tracking still shows no information after a few days, please contact customer service.